Privacy Policy
Privacy Policy
Welcome to Freckl (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you visit freckl.co.uk or engage with us as a customer, supplier, or partner. By using our website or providing your personal information, you agree to the practices described in this policy.
1. Who We Are
Freckl is a sustainable packaging company based in the UK. We design and supply custom, eco-conscious packaging for e-commerce brands and retailers. Business name: Freckl. Website: https://www.freckl.co.uk. Contact email: hello@freckl.co.uk. Registered address: Unit 123 203 Mare St Studios, London, United Kingdom, E8 3JS. We are the data controller responsible for your personal information.
2. What Information We Collect
We may collect and process the following personal data:
Information You Provide to Us: Name, job title, and company name; email address and phone number; delivery and billing addresses; payment and transaction details (handled securely via third-party processors); account login information (if applicable); any personal information you include in forms or messages.
Information We Collect Automatically: IP address and browser information; device information; website usage data (pages visited, time on site, etc.); cookies (see Section 9).
Information from Third Parties: We may receive information from public sources (e.g., Companies House); referrals or business partners; third-party service providers (e.g., analytics or marketing tools).
3. How We Use Your Information
We use your personal data to: provide and deliver our products and services; respond to enquiries or quote requests; manage client relationships and accounts; fulfil contracts and process orders; send service-related or marketing communications; improve our website and user experience; comply with legal or regulatory obligations.
We rely on the following lawful bases under the UK GDPR: contractual necessity (e.g., to fulfil your order); legitimate interests (e.g., marketing to existing clients); consent (where required for email marketing); legal obligation (e.g., tax and accounting).
4. Sharing Your Data
We never sell your personal data. We may share it with trusted third parties, including: payment processors (e.g., Stripe, PayPal); delivery and logistics partners; email marketing platforms (e.g., Mailchimp); cloud-based CRM or project tools (e.g., Asana, Pipedrive); legal, accounting, or IT service providers; regulatory or law enforcement authorities where required. All service providers are contractually required to handle your data securely and in compliance with data protection law.
5. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including ongoing customer relationships; legal or accounting obligations; marketing purposes (unless you opt out). We regularly review our data and delete it when no longer needed.
6. Your Rights
Under the UK GDPR, you have rights over your personal data: Access – request a copy of your data; Rectification – ask us to correct inaccurate data; Erasure – request we delete your data (“right to be forgotten”); Restriction – ask us to limit how we use your data; Objection – object to data processing (e.g., marketing); Data portability – receive your data in a machine-readable format; Withdraw consent – where consent is the basis for processing.
To exercise these rights, email us at hello@freckl.co.uk. If you’re unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
7. Data Security
We take data security seriously and use appropriate measures to protect your personal information, including SSL encryption on our website; secure third-party platforms; access controls and staff confidentiality agreements.
8. International Transfers
If we transfer your data outside the UK or EEA (e.g., via cloud software providers), we ensure adequate protection via Standard Contractual Clauses (SCCs); UK adequacy decisions; other legal safeguards.
9. Cookies
We use cookies and similar technologies to enhance your browsing experience. These may include: essential cookies – required for site functionality; analytics cookies – help us understand how users interact with our site; marketing cookies – track engagement with our content. You can manage your cookie preferences through your browser settings. For more detail, please refer to our [Cookie Policy].
10. Marketing Communications
We may send you emails about new products, services, or updates. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us at hello@freckl.co.uk. We only send marketing emails with your consent or to existing clients under the soft opt-in rule.
11. Third-Party Links
Our website may contain links to other websites. This Privacy Policy applies only to freckl.co.uk. We are not responsible for the privacy practices of other sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll revise the “Effective Date” at the top of the page. Significant changes will be communicated by email or on our website.
13. Contact Us
If you have any questions about this Privacy Policy or your data, contact: Email: hello@freckl.co.uk. Postal address: Unit 123 203 Mare St Studios, London, United Kingdom, E8 3JS